How can we help?

Check your connection and the email you entered. If it continues, tell us the time, build number, and displayed error. An earlier development build may need the Mac’s local server. The TestFlight beta using the production server requires a separate invitation. Tell us your build number so we can distinguish it from an earlier development build. Do not send your password or verification codes.

Use password recovery on the sign-in screen, then open the newest email on the device that started the request. Production email delivery is still being prepared. Check your spam folder, then contact us with your signup email and error time if it still does not arrive. Do not forward the verification or reset link itself.

In Activity, choose a clear photo of your partner and select their face. Only photos allowed in iPhone photo permissions are searched. For iCloud-only photos, enable “Include iCloud photos” and check connectivity. You can exclude incorrect suggestions. Your partner does not see them until you publish.

iOS decides when background work can run, even if “Gather while the app is closed” is enabled. Reopen Naran after force-quitting it. Unlock once after restarting the device. Permissions, connectivity, and available storage can postpone work.

Check “Me → AI data sharing permission” or room settings, and your internet connection. Both people must consent from their own accounts in a shared space. After consenting, return to the conversation and send a new request. New replies are restricted when production AI is paused or the usage allowance is reached. Lack of AI consent or an AI usage limit alone does not disable human chat or photos. Naran currently helps from the conversation; do not treat a reply as confirmation that an external event or booking was created.

Retry withdrawal in “Me → AI data sharing permission” or room settings. If a connection error prevents server confirmation, new messages and requests from this device are excluded from AI while the unconfirmed-withdrawal notice remains in the current signed-in app session. After reopening the app or signing in again, check AI permission and request withdrawal again. AI use on other devices may continue until the server confirms withdrawal. Once confirmed, new transfers stop. Requests already sent to OpenAI cannot be recalled. Deleting existing conversations and withdrawing permission are separate actions.

Production push delivery is currently off. Enable notifications only on a build with working production setup. Music sharing uses links; it does not connect accounts or listening history. External calendar OAuth and automatic event creation are not yet complete.

Deleting a feed entry and deleting an uploaded photo file are separate actions. Use the photo deletion feature to remove the file too. Deleting a Naran account or photo does not delete originals in your iPhone library or copies your partner already saved. Scheduled backups and recovery of real-user data are not yet an implemented service in this beta, so restoration is not promised.

Choose separation or account deletion in “My account,” review the explanation, and confirm your password. Separation moves each person's authored records to their own private space. Account deletion cleans up the requesting account's data and sign-in, and can remain pending. Your partner's account, their authored records, and downloaded copies are not deleted with it. Read the retention and deletion details. If you cannot sign in, contact the email above.